Payments by cash, bank transfer, and the following cards:
Visa Credit, Maestro / Switch, Mastercard
A non-refundable deposit of 30% of the booking total is required.
A non-refundable deposit of 100 % is required for special events such as Planica, New Year, …
The full booking balance is due on the day of arrival.
If the booking is canceled less than 30 days before arrival then a charge equal to 50% of the stay will be made.
If the booking is canceled less than 21 days before arrival then a charge equal to the full booking amount will be made.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
Reservations are the own responsibility of the passengers. We do not refund outside the stated cancel conditions. For this reason we highly recommend and encourage travelers to buy own travel insurance such as for example “Cancel for Any Reason” (CFAR) policy insurance or similar.
Extenuating circumstances policy and the coronavirus (COVID-19)
Reservations made on or before March 14, 2020
Reservations for stays made on or before March 14, 2020, with a check-in date between March 14, 2020 and May 31, 2020, may be canceled before check-in. This means that guests who cancel will receive, at their option, travel credit or a full refund.
Reservations for stays made on or before March 14, 2020, with a check-in date after May 31, 2020, are not currently covered for COVID-19 related extenuating circumstances. Our cancellation policy will apply as usual.
Reservations made after March 14, 2020
Reservations for stays made after March 14, 2020 will not be covered under our extenuating circumstances policy.
COVID-19 related circumstances not covered include: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures, prohibitions on short-term rentals, and shelter-in-place requirements. The cancellation policy will apply as usual.
After the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances policy no longer applies because COVID-19 and its consequences are no longer unforeseen or unexpected. Please remember to carefully review the cancellation policy when booking and consider choosing an option that provides flexibility, example: to buy own travel insurance such as “Cancel for Any Reason” (CFAR) policy insurance.